运输和快递

We are pleased to announce that all orders over $49.99 qualify for free shipping.Our goal is to provide the highest quality products at the best prices. Prior to delivery, every item is strictly inspected to ensure it meets our standards. For customers choosing the pickup option, please remember to examine your product thoroughly before acceptance.

SHIPPING RATES

TRACKING AND DELIVERY

Your order will be shipped via LTL freight carrier, the order will be left at the curb at the end of your driveway. The LTL freight carrier may contact you to schedule a delivery appointment. Please be present for the delivery of your order. Delivery of the order from the curb to the inside of a home or business is the customer's responsibility.

You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email.（Please note: Tracking information may take several days to update. The tracking system will show the most active updates once the package reaches your local courier's facility.）

If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accommodate accordingly.

SHIPPING TIME

All orders normally leave the warehouse in 2 business days.Totally depends on where you want us to send it. Shipping times differ based on the type of shipment and the destination. Assuming there are no earthquakes or snowstorms, a parcel shipment should take about 6-8 business days .

ORDER STATUS & TRACKING
You can log into your account at any time to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email that will contain tracking & carrier information. You will also have the opportunity to sign up for SMS updates on your phone.

SHIPPING ADDRESS CHANGES
If you need to change your address after placing an order please get in touch with us ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it gets a lot more difficult to reroute it. That being said, we’ll do whatever we can to assist however you may be responsible for rerouting charges.

RECEIVING YOUR ORDER
Please inspect your package as soon as it arrives to ensure it didn’t get beat up on the ride in. We make a valiant effort to prevent this with our specialized packaging but we can’t ever know what goes down between our door and yours. In the event that your Vividlygo product has incurred damages of any kind, please reach out to us within 48 hours of delivery.

DO I NEED TO KEEP PACKAGING?
If you plan to return your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 30-day return period, original packaging is required for returns. Outside of the first 30 days, returns made without the original packaging may be subject to additional costs, which will be subtracted from your refund.

IN CASE OF DAMAGE OR DEFECT
Take a few deep breaths, pour yourself a drink—light or dark, doesn’t matter, and once you’ve gathered yourself, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths, remember?

Please take care that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via customer-service@vividlygo.com, or use our contact form.

MISSING PARTS
This should not happen but we all have our days. In the unlikely event that you find your order is missing something, reach out to us as soon as you can so that we can get you what you need as soon as possible. We won’t keep you waiting.